Every single product gets a thorough quality control check before listing as available and again before shipping. No other store would bother to do this as it takes ages, but I've only had 6 warranty claims in over 8 years.
Checks include the following:
Torches/Headlamps: Checking for scratches/marks, cleaning contacts, tightening screws/retaining rings, adding lubricant, checking Orings, measuring lumens to make sure it's performing as rated, checking onboard charging.
Chargers: Checking for scratches/marks, test charging current and voltage.
Batteries: Check voltage, batch test with a Computerized Battery Analyzer to confirm their authenticity.
If you don't like me doing this, then there's other stores to purchase from.